Getting Started

Three Main Factors

Seeing Objections as Opportunities

Getting to the Bottom

Finding a Point of Agreement

Have the Client Answer Their Own Objection

Deflating Objections

Unvoiced Objections

The Five Steps

Dos and Don'ts

Sealing the Deal

This module will introduce students to overcoming sales objections, including the three main factors, seeing objections as opportunities, and getting to the bottom of sales objections to find a solution. Discover ways to find a point of agreement, how to have the client answer their own objection, and how to deflate objections. Lastly, learn about unvoiced objections, dos and don'ts for overcoming sales objections, and sealing the deal.

The Big Picture

Understanding Communication Barriers

Paraverbal Communication Skills

Non-Verbal Communication

Speaking Like a STAR

Listening Skills

Asking Good Questions

Appreciative Inquiry

Mastering the Art of Conversation

Advanced Communication Skills

In this module, Communication Strategies, students will learn about communication strategies. The module will help students understand communication barriers. The module will teach para verbal communication skills. They will also learn great speaking and listening skills. The module also teaches asking good questions.

Understanding Negotiation

Getting Prepared

Laying the Groundwork

Phase One - Exchanging Information

Phase Two - Bargaining

About Mutual Gain

Phase Three - Closing

Dealing with Difficult Issues

Negotiating Outside the Boardroom

Negotiating on Behalf of Someone Else

In this module, Negotiation Skills, students will learn about various types of negotiation skills. Students will gain an understanding of negotiation. It will teach students how to prepare for a negotiation. The module will break down the various phases of negotiation; Laying the groundwork, bargaining, and closing the negotiation.

Sales and Negotiations Skills - Assessment

This free online course deals with overcoming sales objections, communication strategy and the skills needed for sales.

Sales and Negotiations Skills

This free online course will introduce students to overcoming sales objections, including seeing objections as opportunities, getting to the bottom, and finding a point of agreement. Students will also learn about negotiation skills and communication strategies. So, why wait? Start this course today and learn about the skills needed to master sales and negotiation skills.

Learning Outcomes

Basic Principles of Telephone Etiquette

Importance of Professionalism in Telephone Communication

First Impressions Matter

Lesson Summary

Learn the fundamentals of professional telephone etiquette, including key principles for clear and courteous communication. Discover why professionalism matters in phone interactions and how first impressions shape conversations. This module equips you with essential skills to handle calls confidently and create a positive impact.

Active Listening Skills

Clear and Concise Communication

Managing Call Flow

Sharpen your communication skills for professional phone calls. Learn active listening techniques to engage callers, practice clear and concise communication, and develop strategies to manage call flow smoothly. By this module’s end, you’ll confidently handle calls, ensuring productive and professional conversations.

Identifying Types of Difficult Calls

Strategies for De-escalation

Maintaining Professionalism Under Pressure

Difficult calls happen—knowing how to handle them is key. Learn to identify tough calls, use de-escalation strategies, and stay professional under pressure. This module helps you handle complaints confidently and turn tense conversations into positive outcomes so you can navigate any call calmly and calmly.

Fundamentals of Professional Telephone Etiquette - Assessment

Learn professional telephone etiquette to handle calls with confidence, clarity, and courtesy in any situation.

Fundamentals of Professional Telephone Etiquette

Step into every call with confidence and professionalism. Learn to communicate, listen actively, and handle calls smoothly while maintaining a warm and courteous tone. This course equips you with versatile telephone etiquette, leaving a positive impression, managing difficult conversations, and building trust. Whether speaking with clients, colleagues, or customers, these skills will help you quickly navigate calls professionally.

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