Topic A: Understanding Customer Service

Topic B: Identifying Customer Expectations

Topic C: Providing Excellent Customer Service

Review Quiz

In this module, Understanding Customer Service, students will learn the basics of customer service, identifying customer expectations, and providing excellent customer service.

Topic A: Focusing on the Customer

In this module, Focusing on the Customer, students will learn about putting the focus on the customer and their needs.

Topic A: Customer Service and the Telephone

In this module, Customer Service and the Telephone, students will learn about how the telephone relates to customer service and how to handle phone calls.

Topic A: Handling Complaints

In this module, Handling Complaints, students will learn how to handle customer complaints in a professional manner.

Topic A: Enduring Stress

In this module, Enduring Stress, students will learn about how to endure the stresses of working in customer service.

Customer Service Skills - Assessment

Become expert in customer service and polish your professional communication skills in this free online course.

Customer Service Skills

This training course teaches you the basics of customer service. We show you how to focus on the customer to understand their expectations to help you improve their experience of your business. We explain how to deal with stress and constructively interact with clients on the telephone to handle complaints. People’s perceptions of your company’s brand are defined by customer experience, so sign up to make sure they remember you fondly.

Learning Outcomes

Retail Management Industry, Progression and Skills

Merchandising

Pricing and Displays

Lesson Summary

In this module, you will learn the basic principles of retail management and how to advance your career in this field. You will learn what is involved in merchandising and pricing and get a thorough overview of the responsibilities of a retail manager.

Checkout, Sales Concept and Required Skills

Consumer Behaviour and Interpretation

Pre-empting and Solving Issues

In this module, you will learn the importance of using the checkout correctly, the factors involved in the sales process, and how to manage any problems that may occur. You will be introduced to the concept of consumer behaviour and its importance to the retail sector.

Trends and How to Use Them

Targeting Customers

Communicating with Customers

Dealing with Unhappy Customers

In this module, you will learn how to effectively target and communicate with consumers so as to maximise your sales. You will gain an awareness of different trends, and learn how best to communicate with the consumers who enter, how to pitch trends to them, and how to anticipate and deal with any problems which may arise.

Retail Environment and Key Concepts

Creating an Environment

Customer Relationships

Dealing with Relationship Issues

In this module, you will learn how to curate a positive and ideal environment within your store. You will learn how to create and maintain good, healthy customer relationships, and how to handle any issues that may arise with customers, so that your retail output will remain high.

Retail Management: Merchandising, Sales and Customer Communications - Assessment

Learn basic merchandising and communications skills involved in retail management with this free online training course.

Retail Management: Merchandising, Sales and Customer Communications

This free online retail management training course will provide a thorough introduction to the basics involved in managing a retail outlet. You will learn the principles behind sales techniques, how to effectively merchandise your products, and the most constructive ways to communicate with your customers. This course is all about how to sell your products and win over your customers, so if you are an aspiring retail manager, get started today.

Pricing

Visual Merchandising

Principles of Design

Designing a Display

Flow of Goods and Services

In this module, learn about retail merchandising and what it entails. Then, learn how retailers can determine the price of an item. Next, learn about visual merchandising, how it can affect sales, and the principles of design. Lastly, learn about the flow of goods and services from production to sale.

What is Retail Marketing

Marketing Communication, Merchandise and Assortment Planning

In this module, learn about the meaning of retail marketing and what it entails. Learn about the retail marketing mix, or the 4 P’s. Furthermore, learn about communication in retail. Lastly, learn about merchandise planning and how retailers can calculate how much stock to buy.

Retail Management - Merchandising, Distribution and Marketing - Final Assessment

Learn how to boost sales with merchandise displays, marketing and inventory planning in this free online retail course.

Retail Management - Merchandising, Distribution and Marketing

This course teaches you about essential but non-obvious facets of the retail industry, including marketing, merchandising and distribution. We show you techniques to rack up impressive sales in a retail environment, from savvy pricing that increases foot traffic to effective in-store marketing. Whether you run your own small business or work for a large company, this course in retail management can boost your sales skills and career.

Introduction to Cashiering and Money Handling

Cash Register Operations

Calculating Change, Cash Reconciliation, and Discrepancies

Segregation of Duties and Internal Controls

Daily Bank Deposits

This module presents a broad guide to effective cashiering techniques, covering various aspects such as daily bank deposits, standard errors, deposit slip warnings, financial integrity guidelines, and requisite control measures. You will also learn about financial stability, cash handling accuracy, and control measures to prevent fraud and errors.

Credit Cards and Checks

Customer Care, Technology, and Cashiering Excellence

Interactive Exercise

Challenges Faced by Cashiers & Training Programme

This module will teach you how to handle long queues, manage difficult situations, and ensure smooth transactions. From mastering customer communication to honing money-handling skills, this lesson equips you with the expertise to excel at the checkout counter while getting ready to optimise your performance and boost the customer's experience.

Guide to Effective Cash Handling Techniques - Course Assessment

This free online course will teach the critical skills for effective cash handling and cashiering operations.

Guide to Effective Cash Handling Techniques

Cashiers must have proper training to ensure smooth and efficient customer transactions at the checkout counter. Providing timely and courteous service to consumers may have a good influence and increase the likelihood that they will return. New workers may benefit from a free class to learn how to use the cash register and create a good impression on customers. This course covers all the essentials to excel at the job!

Anyone Can Sell

The Human interface

The Power of Body Language

In this module you will learn about the fundamental questions customers will ask you. You will learn about the human interface and what to be aware of when interacting with people. You will learn about body language and about the five general signs of people lying.

Improving Your Communication

Giving Winning Presentations

Understanding Tolerance To Change

In this module you will learn about approaching a potential customer. You will learn about active listening and how to give winning presentations. You will learn about different selling approaches you can take when someone is resistant to change.

Sales Techniques - Interacting with Customers assessment

Improve your sales skills to help you succeed with new customers.

Sales Techniques - Interacting with Customers

This free online Sales Techniques course from Alison will show you the professional way of interacting with customers. Selling is the process of exchanging monetary value for goods and/or services. With this course, you will learn about fundamental customer questions, the importance of body language, and the human interface. You will also study communication and presentation skills for selling. Learn to sell more by selling better, today!

Defining a Personal Shopper

Fashion and Trends

Understanding Protocol and Career Guidance

Attracting Customers and Understanding Their Behaviour

A personal shopper or a fashion store assistant’s duty encompasses understanding the client’s needs and building an outfit or a wardrobe with his /her knowledge of general fashion, trends and styles, colour combinations, types of body silhouettes and more. In this module, we will teach you all the crucial skills of a professional personal shopper.

Fashion Store Assistant and Personal Shopper Training - Course Assessment

Learn how to become a personal shopper and help clients make informed shopping decisions with this free online course.

Fashion Store Assistant and Personal Shopper Training

Did you know that a personal shopper earns money by shopping with other people's money? Though this sounds fun, a personal shopper's work is versatile. Among other things, you must be knowledgeable about timeless fashion, the latest trends, body types and how to camouflage flaws. In this course, we'll teach you all the technical, creative and personal skills you need to become a professional personal shopper.

Prospecting and Making a Great First Impression

Value Proposition, Discovery and Showtime

The Explosive No! Closing a Sale and Conclusion

They say great salespeople are made from one part magic and one part learned skills. The learned skills are easy to understand however, the magic is harder to define. In this course we will look at two characteristics that will help you become a wizard at sales.

Sales Training: Learn How to Sell in 7 Effective Steps - End of Course Assessment

Master how to take a prospective customer by the hand and guide them through to closing the sale.

Sales Training: Learn How to Sell in 7 Effective Steps

This free course teaches an easy 7-step selling process that will allow you to turn a prospective client into a closed deal. You will learn how to approach a prospect in a more effective way and apply what you learn so that your percentage of successful sales pitches increases. A free 60-page coursebook that breaks down all the techniques is included.

Introduction

The Twelve Step Process

This module will teach you how to effectively deal with an angry or rude customer. You will understand the various types of anger, the possible causes of anger, and ways to deal with such situations. The various ways in which an organization must be prepared, as well as how to deal with stress following tense situations, will be discussed.

How to Deal With a Rude or Angry Customer - Course Assessment

Learn how to defuse tension and satisfy difficult customers with this free online customer service course.

How to Deal With a Rude or Angry Customer

This free online course teaches you how to perform your customer-focused role when confronted by a customer who has lost their temper. We explain why customers get angry and provide tips and tricks for defusing such situations. We also cover fundamental principles of anger and stress management and examine the phenomenon of buyer's remorse. This course equips you with the customer service skills you need to handle tough situations.

Introduction to Sales

Understanding Sales Processes

Sales Delivery

In this module, you will be introduced to the sales environment, learn about the use of IT in sales, manage time in the sales environment and calculate sales targets. Learn the principles of selling face to face, how to sell by both inbound and outbound telephone calls, and also how to process sales orders.

Customer service

Workplace Unity

Principles of eCommerce

In this module, you will be exposed to the concepts of sales presentations and demonstrations and approaches to managing clients' accounts, you will also be exposed to the rights and duties of the employee and the employer, learn about competitor analysis, and how to plan and execute online selling.

Introduction to Sales and Customer Service - Course assessment

Master the essential knowledge required to design and manage a sales and marketing system in this free online course.

Introduction to Sales and Customer Service

We cannot overemphasize the value of trained salespeople in organizations. Through them, businesses market their goods and services to potential clients. They help bridge the gap between potential customers' needs and the products and services offered by the business that can meet those needs. We designed this course to teach you how to establish consumer loyalty and trust and how to set up and operate an eCommerce store.

Retail Formats

The Future of Retail

In this module you will learn about the variety of modern retail formats that exist. You will then learn about the ways in which the emergence of technology has affected retail and the archetypes that compose retail today.

Consumer Behavior

In-Store Services

Demographics

In this module you will learn about modern consumer behaviour. You will learn about in-store service and why it is still relevant to retailers today. Lastly, you will learn about the demographics of current consumers and how this affects their buying habits.

Introduction to Modern Retailers and Consumers - Final Assessment

Learn about different retail formats, contemporary consumer behaviour and shopper demographics in this free course.

Beginner in Modern Retailers and Consumers

This free online course on modern retailers and consumers will teach you about how modern technology has changed where consumers get their information from and how they shop. Study the drastic turn which the retail industry has made from the general stores and mail-order catalogues of the past, and the challenges and opportunities confronting retailers with the popularization of online shopping.